The day your world is turned upside down

Jacques Der Ohanian

March 13, 2025

Effective crisis management requires a secure and efficient solution you can count on.

Events such as security breaches, property damage, accidents, environmental occurrences or industrial incidents can significantly affect a region’s economy and reputation, especially when human safety is involved. Crisis situations can affect vast numbers of people at the same time, which is why the right tools are essential to successfully manage them.

Combating crisis

Managing a crisis, in all its different forms, requires advanced communications. Imagine a scenario where people in fear of being detected during an attack can send a message rather than make a voice call, or where authorities can quickly access video to identify a perpetrator’s location. A security strategy with the right communication tools and the right availability is essential to successfully mitigate even the worst crisis.

Alcatel-Lucent Enterprise public safety solutions, including crisis management, ensure that both people and Internet of Things (IoT) devices can communicate reliably. In a crisis situation, connected objects are crucial. They can alert people about an event before it escalates. For example, if there is an intrusion in a restricted area or a cyber security breach using a video surveillance system for access, IoT devices and sensors can initiate alarms and communicate with security personnel to provide information that enables them to act quickly.  

Disruptive technologies come together

The Visual Notification Assistant combined with Alcatel-Lucent Rainbow™ Communications Platform as a Service (CPaaS) eliminates silos to create truly connected communications. With Rainbow CPaaS, ALE coordinates communications between things and people and improves responsiveness through communication tools such as SMS, chat, calls, video and alerts. It connects people and artificial intelligence (AI) to efficiently handle crisis situations: People can send messages or access bots to help them quickly contact authorities, for example.

In addition, the ALE crisis management solution lets authorities replay and analyze past situations so they can learn from their experiences. With connected AI, they can use predictive security to help develop new strategies for dealing with future events.

Experience makes the difference

ALE is dedicated to helping organizations connect, across a diverse range of environments, with the latest communications solutions to address security needs. We know that threat reduction and emergency management are top of mind for all public sector institutions when it comes to keeping citizens safe. However, these challenges are not unique to the public sector. Whether at an airport, a hospital campus, a resort, or in a municipal environment, industries around the world such as government, healthcare, transportation, education and hospitality face similar challenges when confronted with a crisis situation.

Visit ALE's public safety solutions page to learn more about crisis management solutions.